FAQ

Q: What is your lead time?
A: It usually takes 10 to 35 days.

Q: Can you send us a sample to do the quality test before making an order?
A: Yes, samples are available.

Q: What is the warranty period?
A: There is an one-year warranty from the date of EX-factory.

Q: What is your payment terms?
A: In general, 30% T/T deposit in advance and 70% balance against scanned copy of shipping documents within 7 workdays.

Q: Can you produce goods with special specification?
A: First of all, we need to know the specification in details, and then we need to check with our technology department. We will try to give our customers a satisfying reply as soon as possible.

Q: Can you delivery goods on time?
A: Yes, we can. If there is the special case of force majeure, we will inform the clients in advance.

Q: What is your loading port?
A: In general, Tianjin/Shanghai. Other ports are also available upon customer’s request.

Q: Is it acceptable to make a LCL purchase?
A: Yes, it is.

Q: Could we pay a visit to your factory?
A: Yes, you are always welcome to visit our factory.

Q: How many years have you been doing the export business?
A: More than 30 years.

Q: Is it available to provide us with the CIF offer?
A: Yes, we will do the price exactly according to your requirements.